Order Administrator
Cardiff, Wentloog
£22,300 + DOE
Monday to Friday
9am to 5.30pm
Permanent role
Our client is looking for a professional and friendly Order Administrator to join their team in Wentloog, on a permanent basis. You will require your own transport to get to this location.
Essential Skills & Experience:
• Own transport is essential for this role due to its office location – fully office based role.
• Proven experience in order administration, excellent customer service, or a similar role
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Ability to work independently as well as part of a collaborative team environment.
• Adaptability and flexibility to handle changing priorities and deadlines.
• Enthusiasm for the promotional industry and a passion for delivering exceptional service to clients.
Benefits:
• Competitive salary commensurate with experience.
• Opportunities for professional development.
• Supportive and inclusive work environment with a focus on teamwork and mutual respect.
• 23 days holiday + bank holidays.
• Team building events.
• Social events.
Responsibilities:
• Process and manage client orders from initiation to delivery with accuracy and efficiency.
• Coordinate closely with sales team, and suppliers to ensure timely order fulfillment.
• Maintain detailed records of orders, including product specifications, quantities, pricing, and shipping information.
• Communicate effectively with clients regarding order status updates, shipping details, and any potential issues or delays.
• Handle administrative tasks related to order processing, such as data entry, filing, and document management.
• Respond promptly to client inquiries and provide exceptional customer service throughout the order fulfillment process.
• Identify opportunities for process improvements and implement solutions to streamline order administration procedures.
• Stay informed about industry trends, product offerings, and promotional opportunities to better serve clients.
If you a warm and professional Order Administrator with excellent customer service, access to your own transport, please do not hesitate to apply today!
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