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Job Reference ST5880
Location Cardiff
Salary / Hourly Rate £Competitive Salary
Sector Insurance, Customer Service
Job Type Permanent
Details Full Time
Date Posted 13 Apr 2018

Job Description

Domestic Claims Adviser
£Competitive Salary
Permanent, full time

Our client specialises in the provision of claims management and loss adjusting services. They deal with various insurance related claims and provide exceptional customer service to our clients and customers.

If your interest lies in assisting people following a domestic claim we’d love to hear from you. If you already have solid customer service experience you’ll be provided with excellent training to assist you in excelling in your role.

You’ll have full responsibility for each individual insurance claim you deal with. The key to success will be constant contact with policyholders to ensure first class customer service. You’ll also be registering new claims while liaising with our contractors to help bring each claim to a swift and successful outcome.

It’s not just about the talking, it’s the listening too. Our claims can be diverse, so you’ll need to have superb empathy skills, take a neutral view and remain calm when the pressure is on. Additionally you’ll have the ability to put yourself in the customers shoes.

The ideal candidate will have:
• Excellent customer service skills within an office environment
• Domestic claims experience
• Proven ability to work on your own initiative as well as part of a team
• Strong organisational skills and the ability to prioritise your workload
• Excellent telephone manner
• Strong communication skills - both written and oral
• Accurate keyboard skills
• Excellent IT skills

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St David Recruitment Services is an Employment Agency with a Legitimate Interest in providing work finding services. Please be advised that by submitting your Curriculum Vitae (CV) to St David Recruitment Services, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 12 months. The personal data contained therein will not be shared with any third-parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a 12 month period of inactivity, your CV will be permanently deleted from our database.