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CLIENT SUPPORT ADMINISTRATOR

Cardiff

Job Reference ST6304
Location Cardiff
Salary / Hourly Rate £18,000 per annum
Sector Admin, Customer Service
Job Type Permanent
Details Full Time
Date Posted 11 Oct 2018

Job Description

Client Support Administrator
Cardiff, free parking available
Salary £18,000 per annum
Monday – Friday 9am-5pm
Annual leave is 23 days plus bank holidays
Incentive scheme – opportunity to earn up to a further 2 months’ salary
(When target is hit, 1 week’s salary per quarter. When super target is hit, 2 weeks’ salary per quarter)
There is a pension scheme in place which is 3% and 3% contributions after 3 months service
There is a life assurance scheme in place which is one times salary
Onsite parking free of charge
Shuttle bus to and from Cardiff Central train station free of charge
Onsite gym free of charge
ST6304

Responsibilities:

• Provide timely, accurate administrative support to the sales team.
• Provide sales support to customers, act as point of contact where appropriate and help develop customer relationships.
• Prepare documents for clients such as quotations, and invoices and help coordinate sample collections.
• Ensure CRM is accurate and up to date and client communications are recorded.
• Implement the requirements of the company Quality Management System and help maintain ISO17025:2005 accreditation.
• Receive and action incoming customer enquiries and take details needed to prepare quotations.
• Provide general advice to clients on how best to meet their testing requirements whilst referring technical questions to the Client Services Manager or laboratory.
• Prepare quotations for clients promptly from information provided.
• Receive and action acceptance of quotes from customers.
• File/scan documents and client communications promptly on CRM system.
• Ensure the CRM workflow is accurate and up to date.
• Liaise with customers to arrange sample collection appointments after quote is accepted.
• Check collector availability, prepare and send sample collection details and ensure collector confirms the appointment and it is entered on the collection calendar.
• File blood/urine/DNA/steroid results or other subcontracted analysis results against CRM record and paper file.
• Dispatch sample collection packs to GPs and collectors.
• Record kit movements in and out on the kit log.
• Inform customers of sample receipt including explaining flawed submissions.
• Process quotes and orders through to raising invoices.
• Send quotations, results and invoices to customer on behalf of the Account Manager.
• Maintain adequate stocks of sample collection kit consumables.
• Prepare sample collection kits.
• Ensure the CRM system is updated with all correspondence.
• Assist with office administration such as stationary orders, entering payments from customers etc.
• Monitor experts and info mailboxes and action as appropriate.
• Actively work towards improving quality and customer service, at all times for example by contributing suggestions for improvement.
• Identifying amendments needed to company QMS documents.
• Ensure that non-conformities and complaints are recorded in a timely manner.

Privacy Notice
St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller.
As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of ‘Contractual Obligation;’ the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of ‘Legitimate Interest;’ processing is necessary for the purposes of our legitimate interest to provide work-finding services.
St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared.
As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.
As an individual, you have several rights in respect to the processing of your personal data, all of which can be reviewed on our website. This includes the right to withdraw consent at any time by contacting the Recruitment Consultant with whom you initiated contact, or any other employee at St David Recruitment Services.
This e-mail may contain confidential personal data / sensitive personal data and is for the use of the intended addressee(s) only. Onward delivery, copying or similar disclosure of the contents of this e-mail should only be done so in accordance with GDPR legislation. If you receive this email by mistake, please advise the sender immediately and take appropriate measures to delete the content. E-mails sent and/or received via our organisation will retained and monitored for the purposes of ensuring compliance with GDPR