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CLIENT MANAGER

Cardiff

Job Reference ST6361
Location Cardiff
Salary / Hourly Rate Up to £25,000 DOE
Sector Management
Job Type Permanent
Details Full Time
Date Posted 16 Nov 2018

Job Description

Client Manager
Salary up to £25,000 per annum depending on experience, plus excellent quarterly bonus
Monday – Friday 9am-5pm
Annual leave is 23 days plus bank holidays
There is a pension scheme in place which is 3% and 3% contributions after 3 months service
There is a life assurance scheme in place which is one times salary
Onsite parking free of charge
Shuttle bus to and from Cardiff Central train station free of charge
Onsite gym free of charge

Our client are uniquely placed within the pharmaceutical sector, offering a bespoke service on a national scale.

Due to continued growth and expansion, they are currently recruiting for 2 Client Service Managers to join their dynamic team.

The role is a combination of new business development and account management and involves proactive outbound sales activity to grow the allocated territory. The sales approach is more consultative rather than ‘high volume,’ though candidates should be comfortable within an outbound sales role.
The Client Service Manager will be responsible for building long term relationship with public sector bodies and legal establishments. Candidates must be competent managing and developing customer relationships, identifying opportunities to up sell, as well as actively seeking new business opportunities.

Responsibilities:
• Monitoring and progressing leads through the CRM lead workflow by outbound calls
• Maximising lead conversion to opportunity/company and client
• Follow up live quotations to ensure orders are won and quote conversion is maximised
• Ensure existing clients are retained and obtain repeat business
• Prioritise all Local Authorities within the designated territory
• Prioritise developing all leads in an existing client organisation
• Oversee sales process from lead through to results follow up call
• Obtain and evaluate client feedback, market conditions, competitor data
• Develop strong client relationships and obtain word of mouth recommendations/referrals
• Represent and promote the company at legal conferences, exhibitions, CPD seminars etc. with a view to gaining new contacts and business. Follow up those contacts gained and convert them to customers
• Be able to undertake sales administration tasks if required
• Work closely with the marketing manager to ensure sales activities are coordinated with marketing activities and that marketing activities are followed up e.g. with outbound sales calls
• Provide general advice to clients on how best to meet their testing requirements whilst referring technical questions to the customer service manager or laboratory
• Ensure the CRM system is updated with all correspondence including email and telephone calls and reason for clients not proceeding with a quote (if applicable)
• Contribute suggestions for improvements to CRM and to the sales process
• Ensure that sales activities are recorded on a daily basis and report as required
• Monitor and report suitable KPI’s to help the company analyse its sales performance
• Identify sales patterns and maximise benefit from warm leads, split invoices, opposing solicitors and local authorities involved in existing cases
• Actively work towards improving quality and client service at all times e.g. by contributing suggestions for improvement
• Keep up to dates with advances in the drug and alcohol testing field
• Ensure that the companies quality management system is applied at all times in particular by following appropriate SOP’s and keeping training records up to date
• Identifying amendments to the company QMS documents
• Ensure that non-conformities and complaints are recorded in a timely manner
• Respect the confidentiality of the information obtained in the course of analysing samples within the lab, and refrain from disclosing such information without written consent, except where disclosure is required by law or by a court order

Key Performance Measures to include:
• Sales activity including numbers and success of leads contacted, converted, client retention etc.
• Values of sales and quotations and quote conversion rate
• Progress of leads through lead workflow

Key Disciplines:
• Teamwork both within the commercial team and with the rest of the business
• Ensure proactive sales activity is undertaken, recorded and reported
• Winning new clients
• Respond to clients promptly
• Provide accurate and complete information to clients
• Obtain, monitor and follow up quotes and leads
• Recording sales activities and client correspondence on CRM

Privacy Notice
St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller.
As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of ‘Contractual Obligation;’ the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of ‘Legitimate Interest;’ processing is necessary for the purposes of our legitimate interest to provide work-finding services.
St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared.
As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.
As an individual, you have several rights in respect to the processing of your personal data, all of which can be reviewed on our website. This includes the right to withdraw consent at any time by contacting the Recruitment Consultant with whom you initiated contact, or any other employee at St David Recruitment Services.
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