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Job Reference ST6345
Location Cardiff
Salary / Hourly Rate £ Excellent + lifestyle benefits
Sector Technical
Job Type Permanent
Details Full Time
Date Posted 3 Dec 2018

Job Description

Motor Claims Technician
£ Excellent + lifestyle benefits, study support and other excellent benefits you would expect of a global organisation.
Full-Time, 35 hours per week
Cardiff City Centre
Permanent / FTC

Our client specialises in the provision of claims management and loss adjusting services.

Working within their busy office in Cardiff, their Motor Claims Technicians are given full responsibility for each individual motor insurance claim they deal with.

They are looking for motivated individuals with excellent customer service skills to work on their Motor claims department.

Being the contact for all parties following an incident they are looking for a calm, empathetic and reassuring manner to guide the caller through the claim details. This call is where the claims journey begins.

You will be expected to gather all the accident information that is available, make a initial decision of liability and start the claims process by appointing relevant suppliers where necessary. It is essential that we ensure the customer is clear on the claims process and their expectations are managed right from the outset. Therefore experience within motor is vital.

However, they will ensure that you have the relevant training to do the job and ensure that any questions and support you need whilst in this role are fulfilled.

You can expect a structured approach to career progression whereby you can move towards career aspiration by working towards new roles within Motor as well as the wider business.

They are looking for individuals who are reliable, pro-active, positive thinking to join their team to help drive forward their processes and performance for their clients. If you are someone who enjoys responsibility, who is looking for a long term career, who can work individually but also as part of a team and can also deliver excellent service delivery for their customers then this is a role for you.

Claims can range from third party Liability through to Personal Injury and Total Loss, but they will give you the training and knowhow to indentify the nature of each claim, how to gain as much detail as possible from the claimants and the best course of action to take for their valued customers and clients alike. The role will be at an entry level, so you may have had a taste of handling claims or a healthily appetite to progress your career within this field.

It`s likely you`ll have held a role involving exceptional Customer Service delivery and have previous office experience. If you`re ready to take the next step into motor claims handling then we can also offer you progression in handling the more complex motor claims to further your career, as well as a warm and friendly working environment and insurance exam support.

You will have/will be:
• Experience of Motor claims
• Exceptional customer service skills to enable you to deal with Clients, Brokers and Policyholders -training will be provided
• A positive and pro-active attitude to exceeding client and customer expectations
• Excellent telephone manner
• Strong communication skills - both written and oral
• Accurate keyboard skills
• IT literacy

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