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CUSTOMER SERVICES EXECUTIVE

Pontypool

Job Reference ST6401
Location Pontypool
Salary / Hourly Rate £Competitive Salary
Sector Customer Service
Job Type Permanent
Details Full Time
Date Posted 21 Dec 2018

Job Description

Customer Services Executive
Pontypool
Competitve Salary
Permanent, Full-Time

The successful candidate will be working within the Customer Service department and by working in conjunction with the sales, production and admin departments to ensure that customer’s work is processed and delivered to specification and to provide costing within satisfactory Added Value performance.

Key skills:

•The post holder should preferably have a knowledge of Litho and/or Digital print but this is not essential.
•The post holder is expected to arrive with sound knowledge and experience of all the standard Microsoft programs, email and internet. You will be expected to maintain a working knowledge of the internal Management Information Systems.

Duties:

•Deal directly with customers either by telephone, electronically or face to face
•Respond promptly to customer enquiries
•Provide estimates for work to ensure jobs are priced and charged correctly
•Obtain and evaluate all relevant information to handle enquiries and orders
•Process orders, job headers, forms, credit applications and requests
•Prepare works instruction tickets / job bags
•Scheduling and timings to be assessed and presented in order to ensure the delivery date required by the client can be met
•Book outwork/Raise Purchase orders
•Order any consumables (e.g: paper, laminate, board, hardware)
•Organise dispatch and organising the delivery via own drivers or by external couriers
•Source approval of price from client in the form of a purchase order or confirmation by email or letter stating price and delivery
•Direct requests and unresolved issues to the designated resource
•Maintain customers' accounts with relevant contact details
•Manage administration and paperwork including stock orders
•Communicate and coordinate with internal departments
•Follow up on customer interactions particularly estimates to obtain orders
•Maintain a positive working relationship with clients to handle, resolve and record customer complaints
•Ensure any potential conflict over errors, deadlines, quality or price are resolved quickly to maintain the client’s business.
•Key Competencies
•Interpersonal skills, communication skills – listening, verbal and written
•Problem analysis and problem-solving
•Attention to detail and accuracy
•Data collection and ordering by telephone or electronically
•Customer service orientation
•Adaptability and using one’s own initiative

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St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller.
As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of ‘Contractual Obligation;’ the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of ‘Legitimate Interest;’ processing is necessary for the purposes of our legitimate interest to provide work-finding services.
St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared.
As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.
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