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CLIENT SUPPORT MANAGER

Abergavenny

Job Reference ST6409
Location Abergavenny
Salary / Hourly Rate £40,000
Sector Medical
Job Type Permanent
Details Full Time
Date Posted 4 Jan 2019

Job Description

Client Support Manager
Abergavenny
Salary circa £40,000 per annum
40 hour working week
Onsite parking
25 holidays plus statutory
Workplace pension scheme
Flexible benefits platform

Our client is looking for a Client Support Manager to develop, maintain and grow a sustainable and profitable Laboratory analysis business in UK. This role includes maintaining and developing the existing customer base and facilitate the on-boarding of new customers and to lead, develop and manage the Client Support team – optimising individual performance towards agreed goals and objectives.

Responsibilities
• Create robust and professional relationships with new and existing clients
• Manage the day to day activities of the client support team
• Development of service offering in market place
• Input into sales and marketing plan
• Input to business website and CRM (Client Relationship Manager) system
• Develop and share market intelligence
• Develop an internal sales/telemarketing strategy and operational plan and manage internal sales activity
• Maintain and develop client management information reporting
• Develop service level agreement for clients
• Manage Client training requirements (through the Training Consultants and Training Coordinator)
• Lead, develop and support (the Sales Team) with Tender and Contract processes
• Communicate process and business updates to the Management team
• Identify and communicate market trends and help develop strategies to maximise return on them
• To maintain absolute confidentially with respect to all Laboratory service activities
• At no time to accept any inducement in relation to laboratory practice or test results
• To undertake any other duties that fall within the spirit of this job description as required

Essential Skills
• Previous experience in Client/Customer Services
• Excellent sales and negotiation skills
• The ability to motivate and lead a team
• Excellent communication and 'people skills'
• Good planning and organisational skills
• The ability to work calmly under pressure
• Analytical skills
• Strategic planning abilities
• Collaboration and motivational skills
• Delegation skills
• Management of complaints and conflict
• Good time-keeping, reliability and adaptability
• An understanding of confidentiality
• An appreciation of the importance of deadlines
• Report writing and presentation experience
• Microsoft Office experience – to include Excel, Word and PowerPoint

Desirable Skills
• Previous experience of creating contracts and tenders.
• Laboratory, Drug and Alcohol or Pathology sector experience
• Previous experience of delivering training services to customers

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St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller.
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