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Job Reference ST6779
Location Abergavenny
Salary / Hourly Rate £Competitive Salary DOE
Sector Management
Job Type Permanent
Details Full Time
Date Posted 4 Sep 2019

Job Description

Client Support Manager
Competitive salary depending on experience
40 hour working week
Onsite parking
25 holidays plus statutory
Workplace pension scheme
Flexible benefits platform

Our client is looking for a Client Support Manager to develop, maintain and grow a sustainable and profitable Laboratory analysis business in UK. This role includes maintaining and developing the existing customer base and facilitate the on-boarding of new customers and to lead, develop and manage the Client Support team – optimising individual performance towards agreed goals and objectives.

• Create robust and professional relationships with new and existing clients
• Manage the day to day activities of the client support team
• Development of service offering in market place
• Input into sales and marketing plan
• Input to business website and CRM (Client Relationship Manager) system
• Develop and share market intelligence
• Develop an internal sales/telemarketing strategy and operational plan and manage internal sales activity
• Maintain and develop client management information reporting
• Develop service level agreement for clients
• Manage Client training requirements (through the Training Consultants and Training Co-ordinator)
• Lead, develop and support (the Sales Team) with Tender and Contract processes
• Communicate process and business updates to the Management team
• Identify and communicate market trends and help develop strategies to maximise return on them
• To maintain absolute confidentially with respect to all Laboratory service activities
• At no time to accept any inducement in relation to laboratory practice or test results
• To undertake any other duties that fall within the spirit of this job description as required

Essential Skills
• Previous experience in Client/Customer Services
• Excellent sales and negotiation skills
• The ability to motivate and lead a team
• Excellent communication and 'people skills'
• Good planning and organisational skills
• The ability to work calmly under pressure
• Analytical skills
• Strategic planning abilities
• Collaboration and motivational skills
• Delegation skills
• Management of complaints and conflict
• Good time-keeping, reliability and adaptability
• An understanding of confidentiality
• An appreciation of the importance of deadlines
• Report writing and presentation experience
• Microsoft Office experience – to include Excel, Word and PowerPoint

Desirable Skills
• Previous experience of creating contracts and tenders.
• Laboratory, Drug and Alcohol or Pathology sector experience
• Previous experience of delivering training services to customers

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St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller.
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