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CLIENT SERVICES EXECUTIVE

Newport

Job Reference ST6853
Location Newport
Salary / Hourly Rate £Competitive Salary
Sector Customer Service
Job Type Permanent
Details Full Time
Date Posted 1 Oct 2019

Job Description

Client Services Executive
Newport, situated near Junction 28 of the M4
Permanent, Full time
Mon-Friday 8am-5pm
Competitive Salary

Our client is looking for a Client Services Executive is who able to liaise with key existing clients on behalf of the organisation. They would also be required to interact with clients through email, telephone and in-person meetings, as well as interact with other employees to resolve customer queries and concerns.

Key Responsibilities
• Respond promptly to client enquiries in a courteous and professional manner
• Prioritise client cases and escalate issues as needed to other departments to ensure these are resolved
• Work with other department teams to increase customer satisfaction
• Provide maintenance notifications to clients in a timely manner
• Support the Customer Services Manager in delivering services that are essential to the success of the business
• Prepare and distribute monthly service reports to clients
• Understand the client’s business and be proactive in delivering an exceptional customer service experience and to find new opportunities for growth with existing clients
• Provide feedback to management on areas of improvements
• Collaborate with clients to identify and implement value-added services

Essential Skills:

• 2-3 years Client / Account Management experience
• Customer Service
• Change Management
• Management Reporting (KPI, SLA & OLA)
• Administration
• ITIL
• Excellent communication skills (oral and written)
• Excellent organisational skills
• GDPR Training
• First Aid/ Fire Marshall qualifications are desirable
• Induction training including Phishing, Equality & Diversity and Anti Bribery Training

Deliverables:
• Weekly report to the Customer Service Manager.
• Creation of an excellent customer experience
• High standards in customer support
• All contractual SLA’s met, evidenced and reported in monthly service reports
• Compliance with Health & Safety, Security & Environmental requirements and ISO accreditation
• Identification of training requirements
• Support business objectives, goals and strategy.
• Attend Change meetings in order to liaise with clients

Excellent benefits package including:
•Competitive annual leave allowance
•Death in service benefit
•Income Protection
•Company contributory pension of 7%
•Childcare Vouchers
•Cycle to Work Scheme

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St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller.
As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of ‘Contractual Obligation;’ the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of ‘Legitimate Interest;’ processing is necessary for the purposes of our legitimate interest to provide work-finding services.
St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared.
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