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CUSTOMER SERVICE ADMINISTRATOR

Cwmbran

Job Reference ST6854
Location Cwmbran
Salary / Hourly Rate £18,500
Sector Admin
Job Type Permanent
Details Full Time
Date Posted 1 Oct 2019

Job Description

Customer Service Administrator
Free Parking
Cwmbran
Monday – Friday

The Role

Due to expansion, our client is looking for a skilled
Customer Service Administrator to join their team.

The Customer Service Administrator will report directly to the Sales Support Manager

As well as demonstrating technical excellence, our client is looking for a resourceful, enthusiastic
individual that tackles challenges head-on and is able to work effectively both independently
and in tandem with other members of the team. You will be able to demonstrate individual initiative and innovation, good attention to detail and a drive to do what is needed to deliver results.
Principal Accountabilities

As Customer Service Administrator your key tasks will include (but not be limited to):-
• Day to day customer enquiries via email and phone.
• Developing relationships with our key customers and prepare quotations / processing
orders.
• Analysis of information supplied in order to advise customers on specific
requirements.
• Liaising with our production / technical teams to provide customers with exact project
requirements.
• Liaise with our accounts team regarding payment and account information.
• Liaise with customers for delivery scheduling.
• Generate shipment related documentation.
• Dealing with UK and International customers on a daily basis.
• Work closely with our internal / external sales teams.
• Manage set of daily standard work, taking appropriate actions, and updating
operating system and data bases/spreadsheets

Person Requirements:
The successful candidate for the position should have some of the following skills:-
• Previous customer service experience.
• Adaptable approach to resolve customers’ enquiries.
• Excellent communication skills and the ability to work under pressure and to tight
deadlines in a fast paced, accountable team environment.
• Excellent Numeracy, Literacy and Computer skills
• Experience dealing with international shipping and documentation / export / import
processes.
• Experience of computerised manufacturing systems (ERP, MPS)
• Knowledge of SAP, transactions and reporting would be an advantage
• Experience of Microsoft office
• Ability to work independently with minimal supervision.
• Ability to manage competing demands and priorities.
• Attention to detail is essential
• Hands-on approach to all tasks
• Good time management skills and the ability to prioritise multiple projects
• Analytical skills, to analyse and report data relating to departmental KPIs

Privacy Notice

St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller.
As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of ‘Contractual Obligation;’ the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of ‘Legitimate Interest;’ processing is necessary for the purposes of our legitimate interest to provide work-finding services.
St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared.
As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.
As an individual, you have several rights in respect to the processing of your personal data, all of which can be reviewed on our website. This includes the right to withdraw consent at any time by contacting the Recruitment Consultant with whom you initiated contact, or any other employee at St David Recruitment Services.
This e-mail may contain confidential personal data / sensitive personal data and is for the use of the intended addressee(s) only. Onward delivery, copying or similar disclosure of the contents of this e-mail should only be done so in accordance with GDPR legislation. If you receive this email by mistake, please advise the sender immediately and take appropriate measures to delete the content. E-mails sent and/or received via our organisation will retained and monitored for the purposes of ensuring compliance with GDPR.