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Job Reference ST6518
Location Cardiff
Salary / Hourly Rate £Competitive, DOE
Sector IT
Job Type Permanent
Details Full Time
Date Posted 10 Feb 2020

Job Description

IT Support Technician
Permanent, Full Time
£Competitive, DOE

An opportunity has arisen for an IT Service Desk Technician to join our IT team. Reporting to the IT Service Desk Manager you will join our existing Support team, providing assistance to users of our IT Systems. You will provide first and second line support to our clients, who make contact with our support team primarily via an internal help desk.
Dealing with a varied level of IT user, from novices through to technical administrators, you will take initial enquiries and lead them through to a successful resolution, working with other members of staff in the server and development teams. Enquiries will relate to our case management system, Microsoft products, networking, telephones, and hardware.

Responsibilities will include:
• Maintaining the company’s asset management system
• Answering telephone calls made to the ICT helpdesk. Whenever possible providing solutions over the telephone or via remote desktop.
• Providing ICT support quickly and efficiently. Keeping users informed of any problems that may delay the provision of a solution
• Support for the following applications:
 Windows 7
 Microsoft Office 2010
 Outlook / Exchange
 HP Autonomy Document Management System
 Visual Files Case Management System
• Ensuring all users are able to use ICT equipment and if necessary provide training
• Installation of programs and customising of software to suit a user’s needs
• Setting up of ICT hardware, including PC’s, printers, scanners, mobile devices and any other relevant equipment
• Assisting in office moves
• Providing support to colleagues in the team to maintain telephone handsets and the telephone network in Cardiff office
• Prioritising issues dependent on urgency

The ideal candidate must have a high level of IT literacy, be fully conversant in Office 2007 and have knowledge of Office 2010 applications. They must also be able to demonstrate experience working with various computing platforms and applications.
The successful candidate will be a good team player and have sound organisational and time management skills.
Microsoft Certified Professional qualifications are beneficial but not essential.
Some flexibility with regards to hours of work is required.

Privacy Notice
St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller. As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of ‘Contractual Obligation;’ the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of ‘Legitimate Interest;’ processing is necessary for the purposes of our legitimate interest to provide work-finding services. St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared. As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation. As an individual, you have several rights in respect to the processing of your personal data, all of which can be reviewed on our website. This includes the right to withdraw consent at any time by contacting the Recruitment Consultant with whom you initiated contact, or any other employee at St David Recruitment Services. This e-mail may contain confidential personal data / sensitive personal data and is for the use of the intended addressee(s) only. Onward delivery, copying or similar disclosure of the contents of this e-mail should only be done so in accordance with GDPR legislation. If you receive this email by mistake, please advise the sender immediately and take appropriate measures to delete the content. E-mails sent and/or received via our organisation will retained and monitored for the purposes of ensuring compliance with GDPR.