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ADMINISTRATOR - DEALER SERVICES TEAM

Cardiff

Job Reference ST7049
Location Cardiff
Salary / Hourly Rate £8.79 per hour
Sector Admin
Job Type Temporary
Details Full Time
Date Posted 13 Feb 2020

Job Description

Administrator - Dealer Services Team
Cardiff City Centre
Temporary/Full Time
£8.79 per hour
ST7049

Our client, a leading provider of vehicle finance, are currently recruiting for Administrators to join their Dealer Services Team to help them out.

Responsibilities:

• Provide dealers and brokers with an efficient service in a professional, enthusiastic and knowledgeable manner at all times in order to maintain and develop customer relationships and to promote our client and perform to agreed service levels in line with dealer requirements whilst liaising closely with the all departments to deliver exceptional service.

• Undertake the setting up and ongoing maintenance of new and existing dealers including reviewing the Dealer Qualification Document and pricing model, conducting business and director/proprietor searches, ensuring relevant mandated approvals, reporting exceptional matters to line management.

• Ensure that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management.

• Maintain all systems-based records in an accurate and timely manner, e.g. undertake the administration of dealer incentive schemes duties, predominantly Dealer Hub and MotorV8, manning the designated ”Helpdesk” function, issuing documentation and the setting up and maintenance of records.

• Assist in the documentation of offer, variation and termination letters, ensuring they are compliant in accordance with Company procedures, agreed terms and conditions and produced in an accurate and timely manner.

• Ensure all plans and campaigns are set up accurately and in a timely manner. Investigate and resolve data integrity issues and other anomalies on IT based systems to a satisfactory conclusion reporting exceptional matters to line management.

• Conduct formal reviews of dealer quality, oversight of dealer FCA Licences, ensuring all dealers are compliant and correctly licensed, act upon Equifax Portfolio alerts relating to any detrimental financial data relating, reporting all anomalies.

• Undertake the periodic review of Distribution Support accounts, analysing data and referring reviews to field sales management.

• Undertake monthly invoicing and billing of dealers Quote and Propose finance calculators, liaising with the third-party supplier and processing cancellations where applicable.

• Maintain all dealer records in an accurate and timely manner ensuring data integrity is maintained at all times and assist with any commission adjustments and dealer debit backs in order to ensure potential losses are minimized or negated.

• Undertake the administration and payment of dealer incentives, e.g. commissions, Distribution Support, MV8.

• Work as part of a team – supporting, motivating and assisting colleagues in the operation of the department and throughout the business.

• Develop self and the role by identifying training and development needs in conjunction with the Dealer Services Manager.

• Assist the Dealer Services Manager Assistant Manager & Team Leaders with staff training, development and providing cover in their absence.
• Maintain an up-to-date knowledge of regulatory and legislative information related to our client products and services (e.g. ICOB, FCA rules, Money Laundering, Data Protection etc.) as advised by line management. Ensure all Money Laundering issues are reported appropriately.
• Maintain good knowledge and understanding of all policies and procedures relevant to the role, being compliant with these policies and procedures at all times.

• Assist in the collation of management information, as requested.

• Undertake any other reasonable tasks as and when requested by Line Manager.

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St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller. As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of ‘Contractual Obligation;’ the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of ‘Legitimate Interest;’ processing is necessary for the purposes of our legitimate interest to provide work-finding services. St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared. As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation. As an individual, you have several rights in respect to the processing of your personal data, all of which can be reviewed on our website. This includes the right to withdraw consent at any time by contacting the Recruitment Consultant with whom you initiated contact, or any other employee at St David Recruitment Services. This e-mail may contain confidential personal data / sensitive personal data and is for the use of the intended addressee(s) only. Onward delivery, copying or similar disclosure of the contents of this e-mail should only be done so in accordance with GDPR legislation. If you receive this email by mistake, please advise the sender immediately and take appropriate measures to delete the content. E-mails sent and/or received via our organisation will retained and monitored for the purposes of ensuring compliance with GDPR.