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CLIENT SERVICES ADMINISTRATOR

Newport

Job Reference ST7056
Location Newport
Salary / Hourly Rate £9.90 per hour
Sector Admin
Job Type Temporary
Details Full Time
Date Posted 14 Feb 2020

Job Description

Client Services Administrator
Newport
Full time/Temporary (6 months)
£9.90 per hour
The hours of work will be Monday – Friday, 40 hours per week, either 7:00am-16:00pm or 9:00am-18:00pm (depending on rota pattern set by the manager) 60-minute unpaid break per shift.
ST7056

The Client Services Administrator is responsible for providing proactive, effective and flexible administrative support service to all company stakeholders.
The role requires strong interpersonal skills when interacting with the internal and external customers.

Key Responsibilities
Act as first point of contact for customer queries via phone and email.
• Ensure that all SLAs are met, whilst delivering a quality and consistent service on the Client Services desk.
• Process service requests from internal and external customers efficiently with accurate data entry.
• Provide business administration, maintaining company records
• Book meeting rooms for both customers and internal stakeholders
• Manage stock control of site supplies and stationery
• Prepare CP training resources, including registers and course booklets
• Support both internal and external customers and strive to go above and beyond in supporting customers.
• Contribute to the customer focused culture in the Client Services team.
• Support the Client Services Manager in delivering services that are essential to the success of the business.

Competency, training and awareness

• Customer Service
• Business Administration
• MS Package Proficient
• Telephone skills
• Management Reporting (KPI, SLA & OLA)
• ITIL (desirable not essential)
• Excellent communication skills (oral and written)

Privacy Notice
St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller. As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of ‘Contractual Obligation;’ the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of ‘Legitimate Interest;’ processing is necessary for the purposes of our legitimate interest to provide work-finding services. St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared. As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation. As an individual, you have several rights in respect to the processing of your personal data, all of which can be reviewed on our website. This includes the right to withdraw consent at any time by contacting the Recruitment Consultant with whom you initiated contact, or any other employee at St David Recruitment Services. This e-mail may contain confidential personal data / sensitive personal data and is for the use of the intended addressee(s) only. Onward delivery, copying or similar disclosure of the contents of this e-mail should only be done so in accordance with GDPR legislation. If you receive this email by mistake, please advise the sender immediately and take appropriate measures to delete the content. E-mails sent and/or received via our organisation will retained and monitored for the purposes of ensuring compliance with GDPR.