Medical Administrator / Receptionist

Location: Rhondda Cynon Taf, South Wales
Salary: £12.71 per hour
Hours: Part-Time opportunities available (Mon-Weds and Weds-Friday) 27 hours per week
Start Date: ASAP

St David Recruitment are delighted to be recruiting on behalf of a busy and well-established medical organisation for a number of Medical Administrator / Receptionist positions.

This is an excellent opportunity to join a friendly and supportive healthcare team where you’ll play a vital role in delivering an efficient, professional service to patients. We’re looking for organised, compassionate individuals who enjoy working with people and thrive in a fast-paced environment.

The Role

As a Medical Administrator / Receptionist, you will be the first point of contact for patients, managing appointments, handling enquiries and supporting the smooth day-to-day running of the practice. This role requires excellent communication skills, attention to detail and the ability to remain calm under pressure.

Key Responsibilities

• Manage incoming calls and patient enquiries professionally and efficiently.
• Book, amend and confirm patient appointments.
• Maintain accurate patient records and update clinical systems.
• Support clinicians and the wider practice team with administrative tasks.
• Process correspondence, emails and general enquiries.
• Ensure confidentiality is maintained in line with GDPR and practice procedures.
• Provide a welcoming and professional service to patients and visitors.

Essential Skills & Experience

• Previous experience in a customer-facing administration, reception, healthcare or contact centre role.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• Good IT skills, including Microsoft Office, Outlook and the ability to learn new systems.
• Professional, empathetic and able to communicate with people from all backgrounds.
• Ability to work independently and as part of a team.
• Understanding of confidentiality and data protection.

Desirable

• Previous experience within a GP Practice, Medical Centre, NHS or healthcare environment.
• Experience using EMIS, SystmOne or Vision.
• Knowledge of healthcare administration and appointment systems.

Compliance

• Successful candidates will be required to complete a satisfactory Enhanced DBS check prior to employment.

Why Join?

• Full-time and part-time opportunities available.
• Supportive and welcoming team environment.
• Full training provided.
• Opportunity to develop your career within a respected healthcare setting.
• Make a real difference by supporting patients and healthcare professionals every day.

If you’re an organised and customer-focused individual looking for a rewarding role within healthcare, we’d love to hear from you.

For more information, or to apply, please contact Tracey Tripp on 02920 797920, or email your CV to [email protected].

St David Recruitment Services is an employment business working on behalf of a client.