St David Recruitment is working on behalf of our client, a sporting governing body, to recruit a full-time, permanent Receptionist / Administrative Assistant to join their team.

This is a fully office-based position.

Working Hours

• 35 hours per week
• Monday to Friday, 9:30am – 5:30pm
• One-hour lunch break, to be taken between 12:00pm and 2:30pm
• Salary: £25025 – £26390 DOE

Annual Leave

• 20 days’ annual leave
• Plus all statutory public and bank holidays

Key Responsibilities

The successful candidate will be responsible for providing an efficient reception and administrative service, including:

• Answering incoming telephone calls and responding to queries or directing callers to the appropriate member of staff.
• Opening, logging and distributing incoming post.
• Sorting, franking and processing outgoing post.
• Maintaining and updating database records and paper-based files.
• Creating database records and producing laminated documentation for new licence holders.
• Logging incoming medical reports, MRI scans and blood results in preparation for review and sign-off by the Medical Officer.
• Recording tournament reports, results, suspensions and other relevant information on the database.
• Assisting with the preparation and distribution of tournament information and documentation.
• Assisting with the preparation, photocopying and distribution of mailshots and other correspondence.
• Processing credit and debit card payments from licence holders.
• Filing and scanning documentation accurately and efficiently.
• Providing general administrative and office support as required.

Full training will be provided on the organisation’s database and all relevant systems and processes.

The successful candidate will be expected to demonstrate the following:

• Trustworthy and reliable – able to handle sensitive and confidential information appropriately.
• Attention to detail – thorough and careful to minimise mistakes.
• Highly organised – able to manage tasks, information and processes efficiently.
• Professional – polite, helpful and professional when dealing with people, clients and stakeholders.
• Good communication skills – communicate clearly and openly with colleagues and members.
• Teamwork – work effectively and cooperatively as part of a team.
• Takes ownership – be responsible, proactive and willing to see tasks through without needing constant supervision.
• Have good judgement – particularly when filtering/gatekeeping calls and dealing with sensitive information.
• Confident with systems andpayments – comfortable processing online payments and learning new databases/systems.
• Willingness to ask questions – recognises when clarification is needed rather than guessing and risking errors.
• Strong work ethic  – honest, responsible and committed to doing things correctly.
• Patience and thoroughness – take the necessary time to check work rather than rushing.
• Adaptability and willingness to learn – able to take on training and learn new processes.
• Commitment and loyalty – genuinely interested in a long-term position.

St David Recruitment Services is working as an employment business on behalf of a client.