Order Administrator
Cardiff, Wentloog
£22,300 + DOE
Monday to Friday
9am to 5.30pm
Permanent role
Our client is looking for a professional and friendly Order Administrator to join their team in Wentloog, on a permanent basis. You will require your own transport to get to this location.
Essential Skills & Experience:
•Own transport is essential for this role due to its office location – fully office based role.
•Proven experience in order administration, excellent customer service, or a similar role
•Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively.
•Excellent communication skills, both written and verbal, with a customer-centric approach.
•Proficiency in Microsoft Office applications, particularly Excel and Outlook.
•Ability to work independently as well as part of a collaborative team environment.
•Adaptability and flexibility to handle changing priorities and deadlines.
•Enthusiasm for the promotional industry and a passion for delivering exceptional service to clients.
Benefits:
•Competitive salary commensurate with experience.
•Opportunities for professional development.
•Supportive and inclusive work environment with a focus on teamwork and mutual respect.
•23 days holiday + bank holidays.
•Team building events.
•Social events.
Responsibilities:
•Process and manage client orders from initiation to delivery with accuracy and efficiency.
•Coordinate closely with sales team, and suppliers to ensure timely order fulfillment.
•Maintain detailed records of orders, including product specifications, quantities, pricing, and shipping information.
•Communicate effectively with clients regarding order status updates, shipping details, and any potential issues or delays.
•Handle administrative tasks related to order processing, such as data entry, filing, and document management.
•Respond promptly to client inquiries and provide exceptional customer service throughout the order fulfillment process.
•Identify opportunities for process improvements and implement solutions to streamline order administration procedures.
•Stay informed about industry trends, product offerings, and promotional opportunities to better serve clients.
If you a warm and professional Order Administrator with excellent customer service, access to your own transport, please do not hesitate to apply today!
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