Transport Planner & Customer Service Coordinator Bridgend (Office Based) Salary Starting from - £28,000. Hours - 07:00 – 16:30 (Mon-Thurs) / 7.30 – 16.00 (Friday) with 60 min break Permanent Role
Our client is looking for a Transport & Customer Service Coordinator to join their team in Bridgend on a permanent basis.
Company Benefits •25 days holiday + Bank holidays •Free lunch on Friday (if in head office) •Free lunch 2nd Tuesday (instead of Friday that week) •Free Cereals, Toast, Snacks, Drinks and Bean to Cup Coffee every day •Employee of the Month ‘spin-the-wheel’ rewards •Employee of the Month car park space (outside reception)
Essential Skills •Previous transport experience is essential •Previous experience with transport coordinating •Min 3 years customer service experience. •Excellent communication skills and highly competent in Microsoft Office especially Outlook, Word, Excel. •Flexible and able to multi-task with strong organisational skills. •Be a proactive, self-starter with high energy.
Job Responsibilities •Manage project order delivery schedule and liaise with sub-contractors, ensure all projects are kept within lead times (Maintain 4-6 weeks on Project orders). •Follow up transport companies for goods in delivery dates. Update Central Project Smartsheet & Delivery Schedule Smartsheet – ensure proactive communication with customer regarding delivery date. •Load project orders on to Sage & ‘Central Projects Smartsheet’ •Send project order visuals to customer – liaise with design team & customer to sign off. •Ensure all project delivery notes and booking in form are correct before despatch. •Get 3 quotes, analyse all projects and group deliveries to maximise costs & transport. •Attend and provide updates at daily Project catch-up meeting. •Research options/costs and book all import / export shipments – requires a full understanding of the import & export (customs) documentation required. •Load Sales orders for stock items and manage orders@ inbox. •Proactively Explore Transport Options to improve service and reduce costs. •Answer inbound calls. •Log and report NCR’s and resolve.
If this Transport Planner & Customer Service Coordinator role is of interest, please send your CV to us today.
